The Brighton Centre

[Transcript]

Charlotte Sleven, Training and SHEQ Manager:

“When we took over the contract at the Brighton Centre, it was no small undertaking, like any contract we take over large or small. They all have their own services and their own unique qualities that we need to consider.

So we need to make sure that we mobilise the contract properly and we offer value for money, and the improvements as quickly as possible.

Mobilising a contract is really important, right from the beginning. If you don’t mobilise a contract and put the correct time and effort into it, you’re literally setting yourselves up to fail. This is why we’ve developed a mobilisation template and we’ve honed everything down to a fine art.”

 

Don Hurley, Operations Manager for The Brighton Centre

“The value that Nviro have added to the business, is that we’ve seen a marked improvement in how the building is kept, the facilities how they’re cleaned, and we’re a very large venue – we could have over five and half thousand people through our doors at any one time – and, for our turnaround of business, the building has to be cleaned to a very high standard, and we see that day after day.

We do have major clients who use the site – we have political parties like the Labour party, Lib Dems [sic], Brighton and Hove City Council, and lots of concerts clients as well.

There’s very good communication, not just for myself, I work very closely with the Nviro team here, but also so do the other managers. And, for each event, we liaise directly, you know we can have weekly meetings and we walk around the venue and look at anything that needs to be done, and it gets done straight away.”

 

Pippa Jukes, Director of Sales

“We take management extremely seriously.  And we want our staff to feel cared for out in the field – they’re the people, they’re the lifeblood of our organisation and without them delivering a solution to our clients, our business won’t grow.

Once a year we send out an employee satisfaction survey – this goes out to all our staff, from our cleaners right through to management. We get that information back and we look at it and it helps us make decisions within our organisation, because we want to know that people are happy – if people are happy they’re going to stay with us.

We’ve got a fantastic staff retention rate, and that’s absolutely proof in the pudding.”

 

Charlotte Sleven, Training and SHEQ Manager:

“It’s important to make sure that we track the progress of our contract to make sure we’re delivering month on, month on. And, the Brighton Centre’s no different to that, and it’s tricky to get the balance right on small and large contracts.

We’ve got a number of tools that help us do that – we’ve got an electronic auditing program, periodic sign-off, issue logs – and we use all of those as the contract requires to make sure we’re monitoring our standards constantly.

With the Brighton Centre we collate monthly KPIs, we can also provide that information that it’s bi-monthly, annually, six-monthly, and we use them for strategic meetings so that we can improve upon our services, and provide them with efficiencies where we can.”

[ends]

The Nviro Solution

Nviro Limited provides contract cleaning services at The Brighton Centre, a multi-purpose entertainment venue on the South Coast of England.

This video explains the cleaning contract mobilisation process, and information about our approach to staff, as well as a testimonial from our client.