The Nviro Solution
Nviro responded by providing three alternative costings: a ‘value’ proposal designed to achieve the output specification and no more; an ‘industry benchmark’ proposal based on BICSc productivities and a ‘premier’ specification based on higher frequencies and increased levels of day cleaning. As a result the Bayer team invited Nviro to a site visit and interview at which they outlined their key aspirations for the new contract, provided TUPE information and asked Nviro to incorporate the new information into a revised proposal based on the ‘premier’ solution.
Despite the high specification, by deploying the team more effectively Nviro was able to propose a reduction in resource versus the current complement. The cleaning structure was transitioned to the newly agreed levels over an eight-month period. Nviro’s HR Manager and Occupational Health Advisor were closely involved throughout to ensure staffing issues were dealt with quickly and effectively, including a sensitive case of long term sickness.
Highly detailed room-by-room specification
With cleaning frequencies designed to suit the varying intensity of usage in different areas, the cleaning team deployed included a morning cleaner working from 5am until 8am cleaning the main reception, day janitor cover from 8am to 4pm refreshing the hygiene areas and attending to spillages and a non-working supervisor managing the work of twelve cleaners on the evening shift between 4pm and 8pm. The result was cleaning cover throughout the Bayer working day.
Nviro attend monthly progress meetings and on a three monthly basis Nviro senior management meet with the client for a thorough contract review including quality standards, helpdesk callouts, training undertaken, health and safety issues, staff turnover and client satisfaction. – See more at: http://www.nviro.co.uk/case-studies/bayer/#sthash.w5TggjrA.dpuf