We get asked lots of questions so we thought we’d list some of the most popular ones here. If you’ve got a question (or an answer) let us know on the link opposite!
Q. What is TUPE and does it affect me?
A. TUPE is likely to affect your company if you are outsourcing your cleaning for the first time or moving your cleaning from outsourced contractor to in-house.
Q. If I’m switching contactors because I’m unhappy with the existing staff or supervisors, how will performance improve if the outgoing contractor’s staff stay on?
A. Under TUPE the incoming contractor is obliged to take over and manage the outgoing contractor’s entire cleaning crew. Nviro handles this process proactively by providing training to all staff, laying down clear objectives and dealing with performance issues in line with standard company procedures.
Nviro’s service includes:
- Ensuring cleaners have an equal cleaning burden
- Issuing clear instruction to cleaners
- Setting specific cleaning objectives
- Identifying training needs and providing necessary training
- Monitoring quality standards using proprietary systems
- Making unannounced visits to site whilst cleaning is taking place
- Taking disciplinary action where necessary
Q. How is a quotation compiled?
A. Following a visit to your premises, the following factors are taken into consideration:
- Number of hours required to complete the work based on area, specification and frequency
- Pay rate necessary to attract the right calibre staff in the area
- The cost of equipment, materials, uniforms, training and overheads.
Q. What happens if a cleaner does not turn up for work?
A. To ensure the cleaning gets done on the same day, overtime is automatically granted to other members of the team. If absence is likely to last for a few days or is due to a cleaner taking holiday entitlement, Nviro provides mobile cleaners who travel to site in Nviro vehicles equipped with cleaning equipment and materials.
If absence is likely to be longer term due to sickness, Nviro recruits additional staff to cover.
Q. How often will I see a manager from Nviro?
A. You will normally receive a visit from an Nviro Area Supervisor or Service Manager once a month. At this meeting, he or she will walk the site with you to assess quality standards and discuss issues such as:
- Specification compliance
- Standards achieved
- Supervisor and staff courtesy
- Any additional requirements