Top cleaning mistakes that businesses should avoidJuly 17th, 2015 Category: Commercial
Many businesses make the unfortunate mistake of alienating their customers when they overlook the importance of basic maintenance or making sure their supplies are stocked up.
In this guide, we unveil some of the most common cleaning complaints that customers make when purchasing goods or services.
It goes without saying that an unkempt establishment makes a business look unprofessional and disorganised, and is therefore likely to create a bad impression among your client base.
Having bins that are practically bursting at the seams is not a good look for any company.
Therefore it is imperative for businesses to ensure that they are emptied on a regular basis.
Overflowing bins are not only smelly and unpleasant to look at, they also result in the build up of more waste if customers – or indeed staff – have nowhere to dump their rubbish.
As well as emptying the bins regularly, you should also ensure that you provide enough bins to go around, especially in places such as bathrooms, kitchens, customer service areas and underneath desks. This will also help to reduce the number of overflowing bins.
Be sure that any cleaning company you hire includes the collection of garbage, and is able to empty them on a regular basis.
Lack of recycling facilities
Another major gripe that staff members and customers cite, is the lack of recycling facilities.
Nowadays, consumers are becoming more and more conscious of their impact on the environment, and opt to spend their money with companies who share their values.
Therefore, if you do not provide adequate recycling facilities, and are wasting tons of paper, cans and cardboard as a result, not only are you missing an opportunity to boost your green credentials among your customer base, you are also potentially doing damage to your reputation.
Of course, the other benefit of providing recycling facilities is that it helps to cut down on the amount of general waste, thus helping to reduce the number of overflowing bins.
Few things turn a customer off more than a filthy and unhygienic bathroom. Nobody likes to be greeted with the previous customer’s toilet activities, or suspect puddles on the bathroom floor, especially in places where they are spending their money.
Bathrooms by their nature require specialist cleaning and need to be monitored on a regular basis, in case of blockages, sewage waste or any number of other unpleasant scenarios that may occur.
So always ensure you have professional cleaning staff on hand to run regular checks.
Running out of supplies
A lack of toilet paper, and soaps is always frustrating, particularly if this is only discovered at the last minute.
So be sure to keep your supplies well stocked up.
There is hardly anything worse than stepping in something squiggy or gross when you enter a place of business.
Furthermore, a venue with lots of rubbish or dirt strewn all over the floor is unlikely to inspire confidence in customers.
Not only do filthy floors create a bad impression, they can also be a liability, if a customer slips and falls as a result of spillages or obstructions on your flooring.