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NViro adopts a professional approach for every aspect of its cleaning service delivery, from discussing client needs to developing formal specifications and quality control systems. If you are spending thousands of pounds on cleaning then you are entitled to expect the contract to be managed professionally as well as to result in high cleaning standards. We believe the best way of demonstrating our professionalism is to offer Key Performance Indicators (KPIs) to monitor our performance across key areas such as cleaning standards, meeting attendance, health and safety and overall client satisfaction. This helps reassure you that pre-agreed standards of cleaning and contract management are being maintained. It also helps you to demonstrate to your own stakeholders that value for money is being achieved. “NViro takes a professional approach
to the generation and monitoring of KPIs, tailored to West Sussex
County Council’s requirements. The KPIs have been chosen
to represent true outputs such as product and service quality,
and customer and employee satisfaction, and were designed to
reflect West Sussex County Council’s commitment to providing
a Best Value Service for our clients.”
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